Terms of Service

This is a public offer (Article 405 and clause 2 of Article 407 of the Civil Code of the Republic of Belarus) — a contract for the paid provision of services between ООО «Бибро Групп» (hereinafter — “Bonolama”, “we”, the “Provider”) and you — an individual using the bonolama.com website and the Bonolama apps (hereinafter — the “User”, “you”), or a legal entity or sole proprietor that publishes its offers in the service via the Bonolama Business dashboard (hereinafter — the “Partner”).

Signing in to an account, obtaining a promo code or creating a company in Bonolama Business constitutes full and unconditional acceptance of the offer (clause 3 of Article 408 of the Civil Code of the Republic of Belarus). If you act on behalf of an organization, you confirm that you are authorized to do so.

Sections 3–8 apply to Users, sections 9–12 to Partners, and the rest to everyone.

Bonolama is an information service featuring offers (deals) from venues and organizations in the Republic of Belarus. The Provider renders:

• to the User — a service granting access to a deal: issuing a promo code that entitles the User to receive goods or services from the Partner on the deal terms, as well as maintaining Partners’ loyalty program cards;
• to the Partner — services for publishing and promoting deals and banners, tracking promo codes and running a loyalty program.

Goods or services under a deal are sold or provided by the Partner in its own name, at its own prices and under its own rules; the Partner is indicated on the deal page. The Provider is not the seller, manufacturer or performer of these goods and services and is not liable for their quality, except as expressly provided by law. Quality claims regarding goods or services are made to the Partner; we help you contact them and refund the promo code price (section 7).

• Sign-in and registration are by phone number verified via a call. The number is your login: actions in the account are deemed to be performed by you
• You are responsible for keeping access to your phone secure. If you lose your phone, write to us and we will block access to the account
• The service may be used by persons aged 14 and over. For age-restricted deals (e.g. 18+), the Partner verifies age when redeeming the promo code
• You can delete your account in “Account” → “Settings”. What is deleted is described on the “Delete account” page

1. Choose a deal and read its terms on the deal page: what is included, where and when it is valid, restrictions, and the promo code validity period
2. Tap “Get promo code” (free deal) or pay for the promo code (paid deal)
3. The promo code with a QR code will appear in the “Promo codes” section
4. Show the QR code or tell the promo code to the Partner’s employee — they will redeem it, and you will receive the goods or services on the deal terms

• A promo code is single-use: once redeemed, it becomes invalid. When the validity period ends, the promo code expires
• The deal terms in effect when you obtained the promo code apply, even if the Partner changes them later
• The number of promo codes per deal and per User may be limited — this is stated on the deal page
• Promo codes may not be sold, transferred for a fee or exchanged for money

The service is provided remotely via the internet, without delivery. The service under a promo code is deemed rendered at the moment the code is issued; you can check it in the “Promo codes” section: status, validity period, redemption date.

• The promo code price is stated in Belarusian rubles on the deal page and at checkout. Most promo codes are free. Payment is 100% in advance
• The promo code price is a fee paid to the Provider for access to the deal. You pay the Partner for the goods or services under the deal according to the deal terms, unless they are included in the promo code price
• Your Bonolama balance is your money deposited in the service: you can use it to pay for promo codes. Top-ups and charges are shown in “Account” → “Balance”

Payment methods

• By bank card via an electronic payment system — the provider will be specified here once payments are enabled
• From your Bonolama balance

Payment security

Card details are entered on the payment provider’s secure page and transmitted in encrypted form; we do not receive or store your full card details. Your bank may request additional payment confirmation (a code from an SMS or in the bank’s app). Proof of payment is the promo code in the “Promo codes” section and the entry in your balance history.

Payments currently run in test mode: no money is charged to cards.

• Your personal QR code in the “Cashback and discounts” section is your card in all Partners’ loyalty programs in Bonolama
• The program (points, discounts, tiers, free items) is set by the Partner; its terms are on the company page. Points are earned and redeemed only with that Partner, are not money and cannot be exchanged for money
• If a Partner closes its program or stops working with Bonolama, points accumulated with it may be cancelled — we will warn you if we learn about it in advance

• You may cancel a promo code at any time before it is redeemed (Article 736 of the Civil Code of the Republic of Belarus, Article 38-1 of the Law “On Consumer Rights Protection”) and get back its full price
• If a paid promo code has expired without being redeemed, we refund its full price
• If the Partner did not accept a valid promo code or the terms do not match the deal description, we refund the promo code price — write to us within 14 days
• If a payment was charged by mistake or twice, we will refund the full amount
• A redeemed promo code is non-refundable: the service has been rendered. Claims about the quality of goods or services are made to the Partner; we will help you contact them
• How to request a refund: write in the “Support” section or to info@bonolama.com from the account phone number, stating which promo code and why
• We refund within 7 days of the request — to your Bonolama balance or, at your choice, to the card used for payment (the crediting time depends on the bank, usually up to 30 days). Card payments are not refunded in cash

The terms of this section do not limit consumer rights established by the Law of the Republic of Belarus “On Consumer Rights Protection”.

You may not use Bonolama to:

• register accounts with other people’s phone numbers or obtain promo codes bypassing deal restrictions
• resell promo codes or artificially inflate impressions, clicks and visits
• scrape data from the website, overload the service, brute-force codes or interfere with its operation
• post false, offensive or unlawful information

If we detect a violation, we may cancel promo codes obtained in violation and suspend the account or company after notifying you via the account contacts, or immediately in cases of obvious abuse. Money for unused promo codes and the advertising balance may still be refunded under sections 7 and 10, less proven losses caused to the Provider by the violation.

• A company is added to Bonolama Business by its owner or authorized representative, who specifies the organization — a legal entity or sole proprietor (name, taxpayer ID (UNP), legal address)
• The company and each deal are reviewed before publication. We may refuse publication or remove it, stating the reason
• The Partner is responsible for the accuracy of the description, prices and deal terms, for holding rights to trademarks and images, and for complying with advertising law (Law of the Republic of Belarus “On Advertising”) and consumer protection law. Deals for goods and services whose advertising is prohibited or restricted may not be published, nor may “discounts” from an inflated price
• The Partner must accept valid promo codes on the deal terms in effect when they were issued. If the Partner does not accept a valid promo code, the Provider may refund its price to the User and deduct that amount from the Partner’s advertising balance
• The Partner grants scanner access only to its own employees and revokes it when they leave; employees’ actions are deemed the Partner’s actions

• Promotion is paid from the company’s advertising balance — 100% in advance in Belarusian rubles. Top-up is available in the “Billing and payments” section by bank card or by invoice
• Deal with a budget: the visit price is charged only when the customer has come and the promo code has been redeemed at the checkout. The visit price is shown before launch
• Banner: the price per 1,000 impressions is charged. An impression means the banner is displayed on screen for at least 1 second, no more than once per visitor per visit
• Spending does not exceed the campaign budget and the remaining balance. When money, budget or time runs out, the campaign stops
• Impressions, clicks, visits and charges are shown in the “Promotion” and “Billing and payments” sections
• The unused advertising balance can be refunded: write to info@bonolama.com. We refund within 10 business days using the same method by which it was topped up

The certificate of services rendered is drawn up by each party unilaterally (clause 6 of Article 10 of the Law of the Republic of Belarus “On Accounting and Reporting”, Resolution of the Ministry of Finance of the Republic of Belarus No. 13 of 12.02.2018) for each calendar month — for the amount charged during that month. The date of the certificate is the last day of the month. Signed certificates are not exchanged. Objections regarding the scope of services should be sent to info@bonolama.com within 5 business days after the end of the month; otherwise the services are deemed accepted. Invoices, certificates and reconciliation statements are available on request at the same email.

Top-ups currently run in test mode: no money is charged.

We process Users’ personal data as an operator under the Privacy Policy (Law of the Republic of Belarus No. 99-Z of 7 May 2021 “On Personal Data Protection”).

When a promo code is redeemed and within the loyalty program, the Partner receives the User’s name, phone number with hidden digits, and the User’s purchases and points with that Partner. The Partner processes this data as an independent operator solely to serve the User, undertakes not to disclose it to third parties, not to use it for mailings without the User’s consent, and to ensure its protection.

• We strive to keep the service running without interruption and give advance notice of scheduled maintenance
• The Provider is responsible for issuing and redeeming promo codes, payments and refunds. The Partner is responsible for the goods and services under deals
• For Partners, the Provider’s liability is limited to the amount charged to the advertising balance over the last 3 months and does not include lost profits
• The parties are released from liability in the event of force majeure (clause 3 of Article 372 of the Civil Code of the Republic of Belarus)

The contract remains in force as long as you have an account. We may change these terms. We notify you of material changes — to prices, charging and refund rules, or liability — in the app or dashboard at least 14 days in advance. If you continue to use the service after the changes take effect, you agree to them; if you do not agree, you may terminate the contract and get your money back under sections 7 and 10. Promo codes already obtained remain valid on the previous terms.

The contract is governed by the law of the Republic of Belarus. Disputes are first resolved through negotiation: send a claim to info@bonolama.com or to the Provider’s address; the response time is 10 business days. If no agreement is reached, the dispute is heard by the court at the Provider’s location (for disputes with legal entities and sole proprietors — by the Economic Court of Minsk). A consumer may file a claim with the court at their place of residence or at the Provider’s location.